Frequently asked questions

What are your opening hours? - We are open 7 days a week, 10am-4pm. These times may change during the Christmas period but any changes will always be stated on our gardens & café pages.

Are dogs allowed? - Dogs are welcome in the Café & Gardens on a lead. We kindly ask that you pick up after you dog. Dog bins are located at the entrance/exit to the gardens. Well behaved dogs on leads are permitted on a house tour.

Can I access the Café without paying garden entry?- Yes! The café is accessible free of charge.

Can I access the Emporium without paying garden entry?- Yes! The Emporium is accessible free of charge.

How much is admission to the gardens?- All garden admission prices are stated on the Gardens page.

Can we bring a picnic?- We kindly ask you don’t bring a picnic - please support our café, serving Hot drinks, Cold drinks and Thornbridge beer on Tap along with our delicious menu, all available to eat in or takeaway. See our Cafe page for further details!

Is the Hall open to the public?- The hall is only open to the public as part of the guided tours. Tours run everyday unless we have another event on. Please see our house tours for more details and to book a tour.

Are you an RHS garden?- We are an RHS partner garden and accept valid RHS cards with (*) every Tuesday, Wednesday & Thursday.

Do you accept 2-4-1 gardeners world vouchers?- Yes! Valid 2-4-1 gardeners world vouchers are accepted on Tuesdays and Wednesdays all year round.

Do we need to book?- Booking is advisable during peak season. If you book online before 4pm the day before your visit, you also receive 20% off admission. Some events may be booking only, but this will be stated at the time.

Do you accept groups? - Yes, We have 3 group packages to choose from, alternatively if you are just wanting garden entry you can book online.

How do we find you?- By Car - Our main entrance is on the A6020 (Ashford to Hassop rd) We advise using what3words ///gather.mango.tank as unfortunately our postcode doesn’t take you to the correct location.
-On foot- We also have direct access from the Monsal trail. If you are heading from Great Longstone station we are 100m approx. from the station heading towards Hassop. ///mixing.strain.starter

Is there parking & how much is it?- We have a large car park which is free for customers.

Accessibility- We have disabled parking right next to the Quackers Café with level entry into the café and a ramp [all be it temporary] to avoid the stairs going down into the café garden. However, depending where you wish to sit at the café, we also have level access to the side of the café. Wheelchairs and mobility scooters are both useable in these instances. However, the majority of our pathways are made up of gravel and pushing a wheelchair could be challenging. Mobility scooters usually handle these pathways fine. It does depend though how large / small the wheels are. We do have stairs in various areas, especially closer to the main house and crossings where there are stepping stones over small streams. There are routes to the Koi pond where you don’t have to make use of any stairs / stepping stones. For more information visit our accessibility page