BOOKING TERMS and CONDITIONS
Thornbridge Hall and Estate admission and event tickets
When you purchase a ticket on the Thornbridge Hall and Estate website you agree to the terms and conditions of sale, set out below:
Once purchased, tickets cannot be exchanged, refunded or returned, and are valid on the date/time specified only.
Once you have printed or received your tickets (email confirmation), please keep them in a safe place as we cannot accept duplicates, copies or other alternative tickets of any kind.
Unlawful resale or attempted unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
All prices are correct at the time of publishing. However, they are subject to change without prior notice.
Children aged 16 or under must be accompanied by an adult at all attractions and organised events; during a school visit the teacher is in loco parentis. Accompanying adults are responsible for supervising the children in their care at all times.
Visitors are reminded that for technical or operational reasons, some facilities may be removed or closed or entertainment cancelled and/or altered at any time. Thornbridge Hall and Estate reserves the right to change the programme of events, attractions and entertainment if at any time it is deemed necessary or appropriate to do so.#
Cancellations by visitors for any reason are non-refundable and cannot be exchanged.
All attractions will remain open and events will take place whatever the weather unless weather conditions pose a health and safety risk to our visitors and/or staff. We will make every effort to reschedule events or refund tickets should we close for reasons of health and safety.
In the event of a cancellation or closure, Thornbridge Hall and Estate accepts no responsibility for travel, accommodation and any other associated costs.
Thornbridge Hall and Estate is an inclusive organisation, and we value and respect the diversity of our visitors, communities and our colleagues. Any behaviour towards our colleagues or other visitors which contradicts this will not be tolerated, and visitors will be asked to leave.
Thornbridge Hall and Estate reserves the right, at its absolute discretion, to refuse entry or admission or to remove from Thornbridge Hall and Estate any visitor.
Thornbridge Hall and Estate accepts no responsibility for any personal property.
Photography is allowed for non-commercial private use only.
We cannot allow large bags, rucksacks prams or pushchairs into the house.
As a condition of sale, visitors to the Thornbridge Hall and Estate Estate consent to being photographed, filmed or sound recorded for use on TV, websites, social media, DVD, webcast, promotional materials, or other public mediums, as part of the audience, or by security CCTV.